Play Soft LLC Policies
- Play Soft LLC usually requires 1-3 hours before your rental start time to set up equipment and 1-2 hours after your rental end time to pick up equipment, unless there is a need to do an earlier drop-off or later pick-up in order to fit in your event.
- In order to secure your event date, there is a $150 retainer that will be returned to you once all equipment is picked up and inspected by Play Soft LLC after your event.
- Cancellations of the event date agreed to in the contract 8-13 days before the event date will result in a cancellation fee of $75. Cancellations of the event date agreed to in the contract 0- 7 days before the event date will result in the loss of the $150 retainer. No changes to date, location, times, or rental equipment can be made within 7 days of the event.
- Please do not allow children in the play space during set-up and pick-up of equipment.
- We require a clear pathway at least 3ft wide in order to bring in the dolly and equipment. If there are any trash cans, tables, chairs, etc. in the way of set-up, they will need to be moved by the renter before Play Soft's arrival.
- Please measure the area for set-up before Play Soft’s arrival to ensure enough space for your set-up. No refund will be given if there is not adequate space for the play zone to be set-up in a safe manner for children and the equipment.
- We require a flat surface that is dry and free of uneven grass, holes, rocks, mud, debris, etc. in order for us to set up the rental equipment. If your rental will be on grass, please mow prior to the event in order to ensure a flat surface so the padded flooring does not buckle, which can be a tripping hazard for children.
- Weather: The soft play equipment is made of material that can become quite hot if in direct sunlight. If there will be excessive heat on the day of your rental, please have a shaded space provided (canopy, patio, etc.) for set-up. The rental equipment cannot be set up under trees/plants that have flowers or colorful droppings, as these can stain the equipment. No refund will be given if outdoor parties are unable to proceed due to lack of shade or due to space that is not permissible for set-up. We will not set up outside if it is raining or if there is a chance of rain. If there is rain in the forecast for the day of your event, we will work with you to find a place inside to set up. No refund will be given if outdoor parties are unable to proceed due to wet weather.
- For parks and event spaces, it is the renter’s responsibility to obtain the correct permits and permissions (if any) for your location. If we are unable to set up when we arrive, no refunds will be issued. When booking us for Park and event spaces, extra fees apply for parks and some event spaces for parking, extra set-up and pick-up time due to limited parking and location configurations, limited time and time constraints for set up and pick up, duck and tree droppings, highly saturated grass, extra cleaning, etc.
Play Soft LLC Rules for Play During Rental
1. Play at your own risk.
2. Age restriction is in force in the play area and for the safety of all children. Age 5 and under allowed in play area. In addition, no uneven size difference of children using equipment and no more than the recommended
amount of children on unit at any one time.
3. Socks must be worn at all times. No shoes, sneakers, flip flops, or sandals allowed.
4. All sharp objects must be removed before play (including pens, pencils, jewelry, knives, eyeglasses, bling on pockets, etc.).
5. No face paint, glitter, party poppers, streamers, silly string, or other colored objects allowed on the soft play equipment.
6. No pushing, shoving, wrestling, horseplay, or piling in the soft play area.
7. No food, candy, gum, or beverages in the soft play area.
8. Do not enter if you are pregnant or have physical problems.
9. Soft play equipment must not be moved once it is set up and keep soft play equipment inside the play area.
10. An adult (18 years old & up) must watch and supervise the soft play equipment and its participants at all times.
2. Age restriction is in force in the play area and for the safety of all children. Age 5 and under allowed in play area. In addition, no uneven size difference of children using equipment and no more than the recommended
amount of children on unit at any one time.
3. Socks must be worn at all times. No shoes, sneakers, flip flops, or sandals allowed.
4. All sharp objects must be removed before play (including pens, pencils, jewelry, knives, eyeglasses, bling on pockets, etc.).
5. No face paint, glitter, party poppers, streamers, silly string, or other colored objects allowed on the soft play equipment.
6. No pushing, shoving, wrestling, horseplay, or piling in the soft play area.
7. No food, candy, gum, or beverages in the soft play area.
8. Do not enter if you are pregnant or have physical problems.
9. Soft play equipment must not be moved once it is set up and keep soft play equipment inside the play area.
10. An adult (18 years old & up) must watch and supervise the soft play equipment and its participants at all times.